Do You Have Questions?
Because We've Got Answers!
Is your question not on this list? Please email us!
Why should I hire a pet sitter?
- Pets are happier and experience less stress at home.
- Diet and exercise routines are uninterrupted.
- Travel trauma for both owner and pet is eliminated.
- Pet's exposure to illness is minimized.
- Untrained or unwilling friends/family/neighbors need not be called.
- In-home professional pet care provides added peace of mind.
(Taken from Pet Sitters International)
What services do you offer and how much do you charge?
- Check out the "Services & Rates" page for more information. Please note that the minimum charge is $18, even if you want shorter visits, as we are still taking the time to drive to and from your home.
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Will you let my cat outside?
- No. It is policy that if your cat is inside when we arrive, we will not let your cat outside during visits. There is no guarantee that they will come back during the visit and there are many things that can happen to a cat outdoors. We are not willing to take on that liability. The only exception to this policy is if you have a leash & harness for your cat so that they are under our control at all times.
Do you require a certain number of visits per day while I am on vacation?
- For Dogs: We require visits at least two times per day (AM and PM, or an overnight).
- For Cats and Other Animals: We prefer at least once per day but will consider every-other-day visits on a case-by-case basis. Under no circumstances will we space visits out longer then every-other-day.
- Many things can happen while you are gone with both your pets and your home and the more time there is in between visits the more chances that something minor can turn into something major!
Do you charge by the number of pets that I have?
- No! Friendly Visits charges for the minimum amount of time that it takes to get everything done, regardless of the number of pets you have. Extra time for love and attention can be added on as well if you choose!
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Do you have any restrictions on age or breed?
- No! Some kennels don't allow younger dogs because they aren't fully vaccinated yet and are more susceptible to getting sick. This is the same for older pets, who may have limited mobility or be on medications. With us, your pets stay in your home and are not interacting with other animals, so this is not a concern for us! We've taken care of everything from young pets to very old ones -- in fact, we have quite a few dogs and cats that are 17+ years old!
- We NEVER discriminate on breed alone. We have worked with plenty of "bully breeds" that have been the sweetest pets ever! We judge pets based on their individual personalities and work from there.
If my pet has been / is aggressive, can I still use your service?
- This is one of the reasons for the consultation -- it allows us to meet with your pet to determine if we are a good match. Sometimes with "iffy" or "shy" pets, we may require extra visits (prior to your departure) to allow your pet to become more comfortable with the sitter. If that is the case, you may need to be present for those visits and pay the regular service fee until your pet is comfortable with us, and us with them!
- Please note however, that if at any time we feel that it is unsafe (for us or your pets) to perform a service, we reserve the right to discontinue that service. We take the safety of your pets and sitters very seriously!
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Can you administer medications or take care of other special needs?
- We do have experience administering medications, however we are not currently able to take on new clients that require sub-q fluids or other injections. If your pets have any special needs and you would like to know whether we can accommodate them, please don't hesitate to ask!
I have a last minute trip, can you help?
- We do understand that sometimes things come up and we will always try and fit you in if possible. This is especially hard with new clients that have not had a consultation yet, as those are required before taking care of your pets. Giving us as much advance notice as possible is the best way to get you on the schedule!
Do you need a copy of my house key? What do you do with it?
- All keys are coded with a system and are locked in a lockbox when not in use. We recommend that you leave your keys on file with us so that they are ready for use the next time you go away or if there is an emergency we can get over their quickly. If, however, you wish your keys to be returned, exchanges are billed at $10 per trip.
- We do require at least one method of entry to be a key, and we ask for two copies of the key to be kept on file so that we have a backup. While we appreciate knowing about alternative methods into your home such as garage codes and hidden keys, those are not always reliable and for liability purposes we can not use them as the only method of entry. If less then 2 keys are given, key copies will be charged at $5 per key.
- For clients who have not used us in over a year, we reserve the right to have their keys destroyed.
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What is your cancellation policy?
- For normal vacation visits, we require at least 48 hours notice of cancellation. For overnights and visits scheduled through a holiday, 10 days notice is required, otherwise 100% of the fees are due.
- If services are not booked at the consultation or cancelled after reservations have been made, first time clients will be charged a one-time $20 fee for the consultation. This fee will be credited to their account for future services (within 1 year from the consultation).
- Clients returning early or leaving late may be responsible for the reserved amount of time scheduled.
Is there an extra charge for holidays?
- Yes, there is a $5 fee per visit that fall on a holiday.
Can I tip?
- As in most service industries, tips are greatly appreciated as an extra "Thank You" to the sitter who took care of your pets. 100% of tips go to the sitter(s).
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